We are here to help our customers and contractors.

The NEIF team continues to monitor the impact of Coronavirus and we are prepared to help you as needed.

We are focused on the health and safety of our staff as well as fulfilling our commitment to you - our contractors and customers.

We are here to support you and are working hard to ensure our NEIF team members can continue to provide you with uninterrupted, reliable service.

During this time, we encourage you to use our online resources for fastest access to your accounts and to contact us for further assistance.  

For customers whose loans are being serviced by NEIF:
Please visit https://secure.neifund.org/#!/home/login where you can access your account information and make payments at anytime. If you haven't yet enrolled for online access, you can do so here. If you need additional assistance you can email us at loanservicing@neifund.org.

For customers who have energy home improvement loan applications in process:
Please email us at lending@neifund.org.

For contractors who have questions about energy home improvement loan applications in process or need general assistance with new applications:
Please visit https://www.neifund.org/contractor-portal-access where you can access your contractor portal to see the status of applications in process. If you need additional assistance on a spefic application you can email us lending@neifund.org.   If you need general program assistance contact our contractor team at contractors@neifund.org

For commercial financing customers:
Please email us at commercial@neifund.org

For contractors who have questions about commercial financing applications in process or need general assistance with new applications:
Please visit https://www.neifund.org/contractor-portal-access where you can access your contractor portal to see the status of applications in process. If you need additional assistance you can email us at commercial@neifund.org

You can also reach us by phone at (888) 961-6343 or contact our management team at https://www.neifund.org/management-team.

Thanks for your understanding.  We will continue to closely monitor the situation and do our best to provide you the support you need during this unusual time.